HOW TO MAKE A EXCHANGE ?

1. You can request an exchange of the product(s) within 5 days from the date of delivery if you are not satisfied or if there is a size issue with the purchase. Reverse pickup will be arranged by us wherever feasible. In extreme circumstances, you may be asked to send the products through a reliable courier if a reverse pickup facility is not available in your area. We will charge  50 for the reverse pickup service. You may also Whatsapp  us on 9099443090 to arrange for reverse pickup.

Availability: The Clothely offers an "Easy Exchange" service.

Condition: Items must be in their original, unused condition with all tags intact.

Time Frame for Support: While the specific "days to return" are not explicitly listed in their brief terms, standard Indian e-commerce practice for similar "Easy Exchange" sites is typically within 7 days of delivery. You should notify them via email or WhatsApp immediately upon receiving the product if an exchange is needed.

The product returned should be in the exact condition as it was sent, along with all the tags, box, and carry bag. Exchange will not be accepted if the product tags or any items are missing.

Our customer support team is available from Monday to Saturday, between 12 PM and 6 PM. Your queries will be addressed during this time frame, and you can expect a response within 24 hours.

 

2. Process: Refunds are generally processed after the returned item has been received and inspected at their warehouse.

Unsuccessful Delivery: If a package is returned to the warehouse because it was not collected or the address was wrong, additional shipping charges may apply for a re-delivery rather than an automatic refund.

Contact for Disputes: For specific refund statuses, they direct users to their support channels.

Summary of Shipping Time Frames (for context)

Dispatch: Products are shipped from the warehouse within 1 working day.

Delivery: Orders typically arrive within 3–4 days from the date of dispatch.

Confirmation: For high-value orders, their team will contact you for confirmation within 24 hours.

Customer Support Contact Details

If you need to initiate a request, you should use these official channels:

The Return Window

You have a total of 15 days from the date your package was delivered to request a return. If you miss this 15-day cutoff, they generally will not accept the request.

The Shipping Phase

Once the customer service team approves your return and sends you the instructions, you usually need to get the package in the mail within 7 days.

The Refund Process

Inspection: Once the warehouse receives your item, it takes about 7–10 business days for them to process and approve the refund.

Transaction Time: After they trigger the refund, it typically takes 3–5 business days for the money to actually land back in your bank account or on your credit card statement.